MONROE — After a Union County child welfare supervisor was charged with handcuffing a boy she had guardianship over to a porch with a dead chicken tied to his neck, county officials sought help reviewing cases handled by her and the rest of her department.
They asked the state Division of Social Services to review not only Wanda Sue Larsons cases but how Union County Department of Social Services deals with all child-welfare cases adoptions, foster care and child protection.
But what some county officials didnt know was that the state had already found problems with the agency nearly three years earlier as part of a routine review.
In one, it took the agency six days to act on a serious child abuse complaint twice as long as required by law. In another, the agency removed a child from a home but then didnt check on her safety and well-being for 10 months.
After that report, which was dated February 2011, the state asked Union County DSS to create a plan to address the deficiencies. The county DSS created the plan but didnt finish carrying it out. Nearly three years after the state review, Union County DSS is still struggling to make improvements.
Union County commissioner Jonathan Thomas said if he had known about the state review he would have pushed DSS to take action. We would have called for an immediate action plan that was very tight on a time frame and, if they failed to do that, I would personally as a commissioner be calling for some personnel changes, Thomas said.
Child welfare advocacy groups say theyve received complaints for years about the Union County DSS. They say Larsons arrest and the state report raise more concerns since she was a child-protection investigations supervisor. Larson is charged with child abuse and false imprisonment.
This agency is just a mess, said Jeff Gerber, founder of the Justice for All Coalition, a North Carolina group that lobbies for laws protecting children.
In an email, Richard Matens, executive director of the Union County Human Services department, which oversees DSS, said the county acknowledges that there were numerous issues centering upon adequate documentation and follow-up in childrens services. But he insisted Union County is taking steps to improve the agency.
Larson and longtime companion Dorian Harper, both 57 and from the Monroe area, were arrested in November after a Union County sheriffs deputy found the 11-year-old boy on the porch.
The couple now faces a 21-count indictment that spells out the abuse that investigators say occurred in their home between August and November. A message left on Friday for Larsons attorney, Bob Leas, wasnt immediately returned.
The couple had adopted four other children who lived at the house. All five are now in the custody of the Davidson County Division of Social Services
Concerns from 2011
The state reviews the practices of each county DSS every three years. It issues a report that includes seven categories. For each one, a county agency is either in conformity or not in substantial conformity.
In Union Countys 2011 report, all seven were not in substantial conformity.
One category looked at a critical part of the process: whether to accept a complaint for investigation. When a complaint is filed, its screened. If its accepted, a social services worker investigates.
The state pulled 10 cases in which the county declined to investigate after screening them.
In one, Union County received a sex abuse and inappropriate discipline complaint from another county. Union County decided not to take action because the sex abuse allegations had already been investigated. But the state said that decision was wrong because the complaint contained other serious allegations.
The state also found that six of the 10 reports in the category were not completed thoroughly and appropriate maltreatment screening tools were not utilized.
In another, a child was removed from her home and placed with her father. But then no one checked to ensure her safety and well-being for at least 10 months.
When a category is found not in substantial conformity, the county DSS has to file a detailed plan showing how it will improve.
Union County filed its improvement plan June 23, 2011. But Matens said in an email that the plan did not contain measurable or attainable objectives and the county didnt complete the plan.
He added that Union County is still trying to address the problems the state found in 2011.
State officials can order a county DSS to make changes. But Sherry Bradsher, deputy secretary of human services, said she couldnt remember an instance of the state using that power. She said theyd rather work collaboratively.
Child welfare is one of those areas where everybody wants to do the right thing and folks are striving to do the right things, she said.
But advocates say the states failure to force counties to take immediate action places children at risk.
The state is not doing its job, David Wijewickrama, a lawyer who has been looking into the Swain County DSS.
Wijewickrama looked at the states report on Union County and said its typical of the way the state deals with such agencies. The greatest tragedy of all is when they put agencies on notice and they fail to respond. This is not holding them fully accountable and responsible. And as a result, that community runs the risk of it happening again.